Contact us
Talk to Our Australian-Based Team
Have a question about a product, delivery or your order? Our friendly customer service team is here to help.
Australian owned since 2009 · Rated 4.9/5 on Google
Wetherill Park NSW 2164
Wetherill Park NSW 2164
Send us a message
We reply within 1 business day. Include your order number if your question is about an order.
Shop with confidence
Trusted by Australians since 2009
4.9/5
4.9/5
Warehouse pick-up
Our warehouse is for order pick-ups only. There's no showroom.
- Address
- 2/17 Newton Road, Wetherill Park NSW 2164
- Pick-up hours
- Monday to Friday, 11am–4pm. Closed weekends and public holidays.
- Before you come
- Choose Pick up at checkout, then email us your preferred day and time.
Trade and bulk orders
Display homes, hotels, accommodation and interior designers.
Email info@wickerfurnituredirect.com.au with the products and quantities you need, and we'll put together a quote.
Quick answers
The questions we're asked most. Can't find yours? Send us a message.
How do I calculate the delivery cost?
On the product page or at checkout, enter your postcode and click Calculate.
Is the furniture in stock and ready for dispatch?
Stock availability is displayed on each product page. If an item is marked as in stock, it's ready for dispatch within the timeframe shown. If you're unsure about availability, our Australian-based customer service team is happy to confirm it for you before you order.
Does “dispatched in 1–2 days” mean I'll get it in 1–2 days?
No. It means your order is on the courier's truck within 1–2 business days. Delivery time then depends on where you are in Australia. You'll see the estimated delivery time when you enter your postcode.
Can I choose a delivery date?
We'll ask the courier to contact you to arrange a suitable time. Deliveries run Monday to Friday, excluding public holidays.
Do I have to be home for delivery?
No. Just let us know and we'll ask the driver to leave it at your front door or another safe place.
Is my delivery insured?
Yes. Every order includes free transit insurance. If anything arrives damaged, we'll send a replacement straight away and handle the insurance claim ourselves. Replacements are insured too.
Can I delay my delivery?
Yes. Order now and we'll hold your stock for up to 3 months. Add a delivery note at checkout or call 1300 286 899.
Can I change my mind or exchange?
Yes. Every order comes with a 14-day money-back guarantee and free returns. Items must be unused, unassembled and in the original cartons. Refunds and returns
What's the quality like?
Our outdoor furniture features durable powder-coated aluminium frames and UV-stabilised PE wicker. We've partnered with the same trusted manufacturer for over 10 years, ensuring consistent quality and craftsmanship.
For added peace of mind, every frame comes with a 3-year warranty, and all eligible purchases are backed by our 14-day money-back guarantee with free returns.
Guarantee and warranty
Rizen Edge Pty Ltd trading as Wicker Furniture Direct· ABN 52140807521
